Municipal · Texas · EIA 1015
Austin Energy
Municipal · Texas · 544K customers. According to the U.S. Energy Information Administration's EIA Form 861, reliability for 2023 shows SAIDI 3265 minutes/customer.
Reliability verdict
Austin Energy shows above-average chronic reliability in 2023: 84 minutes SAIDI excluding major events (3265 minutes including them) across 544K customers.
- 3265 min
- SAIDI 2023
- 1.49
- SAIFI 2023
- 84 min
- SAIDI ex-MED
- 544K
- Customers
Chronic reliability judged on SAIDI excluding major event days when reported (IEEE 1366). Source: EIA Form 861 · August 2026.
Signature read: long interruption minutes vs the 911 utility cohort (>258 min tercile cut).
What long-outage Austin Energy filings show
Austin Energy is a municipally-owned utility operating in Texas under EIA identifier 1015. It reports service to approximately 544,400 customer accounts and generated about $1.52 billion in annual electric revenue, with a service footprint spanning 82 ZIP codes. Being municipally owned, the utility answers to a local board or city council rather than a state commission, and carries a federal income tax exemption.
In 2023, the average Austin Energy customer experienced 3265.4 minutes of power interruptions, the industry-standard SAIDI metric (System Average Interruption Duration Index). Excluding major weather events from that total, that keeps this utility below the typical 120–180 minute national benchmark, consistent with a well-hardened distribution system and fast restoration crews. SAIFI, the average number of outage events per customer, was 1.49 for the same period, so customers statistically faced roughly 1 distinct interruption that year. Strip out major event days (hurricanes, ice storms) and SAIDI falls to 83.8 minutes; the difference from the headline 3265.4 shows how much of the outage total came from weather rather than everyday grid issues.
The EIA dataset includes 4 years of continuous reporting (2020–2023) for Austin Energy, which lets you see whether reliability is trending up or down rather than judging from a single snapshot. SAIDI has increased from 54.3 to 3265.4 minutes, which may reflect either worsening weather exposure or delayed grid modernization.
Based on this utility's own EIA Form 861 reliability record -- baseline (major-event- excluded) outage duration, total outage duration, and outage frequency -- each benchmarked against every reporting utility nationwide. Not a measure of electricity rates or customer service, which this portal does not track.
3265 min/year per customer
Annual minutes without electric service (2023)
SAIDI by year (2020-2023)
Minutes per customer-year · EIA Form 861
Year-by-year SAIDI for Austin Energy from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.
Austin Energy SAIDI trend
Austin Energy vs the nationwide SAIDI distribution
Where this utility's headline SAIDI sits among every EIA Form 861 utility with a reported figure
3,265 Higher than most fewer outage minutes than 1% of 911 utilities
Utilities nationwide, banded by latest reported SAIDI (minutes)
Each bar is a band; taller bars hold more utilities. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source U.S. EIA Form 861 reliability filings · August 2026
Price vs. reliability
Where Austin Energy sits on price vs. reliability
Among the 781 U.S. utilities large enough to report both revenue per customer and a recent outage record, Austin Energy charges more per customer than 64% of them, and is more reliable (lower SAIDI) than 1% of them, placing it in the quadrant where it pays more but is LESS reliable, a premium price without a reliability payoff. Revenue per customer and outage minutes are independent figures: paying more does not guarantee fewer outages.
Revenue per customer: $2,797/year · Latest SAIDI: 3265.4 minutes/year.
SAIDI 2023 breakdown: 3265.4 minutes
Reliability Trend (2020–2023)
| Year | SAIDI (min) | SAIDI nMED | SAIFI | Customers |
|---|---|---|---|---|
| 2020 | 54.3 | 54.3 | 0.680 | 500,167 |
| 2021 | 1921.9 | 63.4 | 1.890 | 515,724 |
| 2022 | 85.1 | 67.7 | 0.960 | 526,186 |
| 2023 | 3265.4 | 83.8 | 1.490 | 536,906 |
SAIDI nMED = SAIDI without major event days. Source: EIA Form 861.
Service Area
Austin Energy serves 82 ZIP codes in Texas.
Frequently Asked Questions
How reliable is Austin Energy?
Austin Energy had a SAIDI of 3265.4 minutes in 2023 including major weather events, but 83.8 minutes excluding them (the IEEE-standard day-to-day reliability measure, the difference points to a major storm that year rather than an ongoing problem). Excluding major weather events, this is below the national average, indicating above-average reliability.
What type of utility is Austin Energy?
Austin Energy is classified as a Municipal serving Texas.
How many customers does Austin Energy serve?
Austin Energy serves approximately 544,400 customers in Texas.
How has Austin Energy's reliability changed over time?
Austin Energy has 4 years of reliability data (2020-2023). SAIDI has held roughly steady across these years. Review the trend table above for year-by-year detail.
Utility Profile
- Type
- Municipal
- State
- Texas
- Customers
- 544,400
- Annual Revenue
- $1.52B
- EIA ID
- 1015
Explore
Utilities with similar EIA profiles
Two cross-state peer sets for Austin Energy. Same-state SAIDI neighbors stay in Read-with below; these neighborhoods are nearest other-state utilities with at least 10,000 reported customers.
Similar customer count
Nearest utilities by Form 861 customers (544K here), outside Texas.
Similar chronic SAIDI
Nearest utilities by latest SAIDI minutes (3265.4 here), outside Texas, excluding the customer-peer set.
Source: U.S. Energy Information Administration Form 861 annual electric power industry survey · ZIP service territory: OpenEI. Disclaimer: informational only, not professional advice. See full disclaimer · methodology.