Municipal · Florida · EIA 9617
JEA
Municipal · Florida · 516K customers. According to the U.S. Energy Information Administration's EIA Form 861, reliability for 2023 shows SAIDI 65 minutes/customer.
Reliability verdict
JEA shows above-average chronic reliability in 2023: 65 minutes SAIDI excluding major events across 516K customers.
- 65 min
- SAIDI 2023
- 65 min
- SAIDI ex-MED
- 516K
- Customers
Chronic reliability judged on SAIDI excluding major event days when reported (IEEE 1366). Source: EIA Form 861 · August 2026.
Signature read: short interruption minutes vs the 911 utility cohort (≤96 min tercile cut).
What short-outage JEA filings show
JEA is a municipally-owned utility operating in Florida under EIA identifier 9617. It reports service to approximately 515,515 customer accounts and generated about $1.44 billion in annual electric revenue, with a service footprint spanning 73 ZIP codes. Municipal ownership means a local board or city council typically oversees this utility, and it is exempt from federal income tax.
In 2023, the average JEA customer experienced 64.6 minutes of power interruptions, the industry-standard SAIDI metric (System Average Interruption Duration Index). That keeps this utility below the typical 120–180 minute national benchmark, consistent with a well-hardened distribution system and fast restoration crews. Excluding major event days (hurricanes, ice storms), SAIDI drops to 64.6 minutes, the gap between that figure and the headline 64.6 reveals how much weather, not day-to-day infrastructure, drove outages.
JEA has 4 years of continuous EIA reporting on file (2020–2023), enough to read a real trend rather than a single-year snapshot.
Based on this utility's own EIA Form 861 reliability record -- baseline (major-event- excluded) outage duration, total outage duration, and outage frequency -- each benchmarked against every reporting utility nationwide. Not a measure of electricity rates or customer service, which this portal does not track.
65 min/year per customer
Annual minutes without electric service (2023)
SAIDI by year (2020-2023)
Minutes per customer-year · EIA Form 861
Year-by-year SAIDI for JEA from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.
JEA SAIDI trend
JEA vs the nationwide SAIDI distribution
Where this utility's headline SAIDI sits among every EIA Form 861 utility with a reported figure
65 Among the lowest fewer outage minutes than 77% of 911 utilities
Utilities nationwide, banded by latest reported SAIDI (minutes)
Each bar is a band; taller bars hold more utilities. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source U.S. EIA Form 861 reliability filings · August 2026
Price vs. reliability
Where JEA sits on price vs. reliability
Among the 781 U.S. utilities large enough to report both revenue per customer and a recent outage record, JEA charges more per customer than 65% of them, and is more reliable (lower SAIDI) than 80% of them, placing it in the quadrant where it pays more and is more reliable. Revenue per customer and outage minutes are independent figures: paying more does not guarantee fewer outages.
Revenue per customer: $2,803/year · Latest SAIDI: 64.6 minutes/year.
SAIDI 2023 breakdown: 64.6 minutes
Reliability Trend (2020–2023)
| Year | SAIDI (min) | SAIDI nMED | SAIFI |
|---|---|---|---|
| 2020 | - | 78.1 | - |
| 2021 | 54.2 | 54.2 | - |
| 2022 | 52.2 | 52.2 | - |
| 2023 | 64.6 | 64.6 | - |
SAIDI nMED = SAIDI without major event days. Source: EIA Form 861.
Service Area
JEA serves 73 ZIP codes in Florida.
Frequently Asked Questions
How reliable is JEA?
JEA had a SAIDI of 64.6 minutes in 2023. Excluding major weather events, this is below the national average, indicating above-average reliability.
What type of utility is JEA?
JEA is classified as a Municipal serving Florida.
How many customers does JEA serve?
JEA serves approximately 515,515 customers in Florida.
How has JEA's reliability changed over time?
JEA has 4 years of reliability data (2020-2023). This utility's SAIDI has stayed fairly flat over the period. Review the trend table above for year-by-year detail.
Utility Profile
- Type
- Municipal
- State
- Florida
- Customers
- 515,515
- Annual Revenue
- $1.44B
- EIA ID
- 9617
Explore
Utilities with similar EIA profiles
Two cross-state peer sets for JEA. Same-state SAIDI neighbors stay in Read-with below; these neighborhoods are nearest other-state utilities with at least 10,000 reported customers.
Similar customer count
Nearest utilities by Form 861 customers (516K here), outside Florida.
Similar chronic SAIDI
Nearest utilities by latest SAIDI minutes (64.6 here), outside Florida, excluding the customer-peer set.
Source: U.S. Energy Information Administration Form 861 annual electric power industry survey · ZIP service territory: OpenEI. Disclaimer: informational only, not professional advice. See full disclaimer · methodology.