Municipal · North Carolina · EIA 8571
Town of High Point
Municipal · North Carolina · 44K customers. According to the U.S. Energy Information Administration's EIA Form 861, reliability for 2023 shows SAIDI 123 minutes/customer.
Reliability verdict
Town of High Point shows above-average chronic reliability in 2023: 66 minutes SAIDI excluding major events across 44K customers.
- 123 min
- SAIDI 2023
- 1.10
- SAIFI 2023
- 66 min
- SAIDI ex-MED
- 44K
- Customers
Chronic reliability judged on SAIDI excluding major event days when reported (IEEE 1366). Source: EIA Form 861 · August 2026.
Signature read: mid-cohort SAIDI between the 96 and 258 minute tercile cuts.
What mid-pack Town of High Point filings show
Town of High Point is a municipally-owned utility operating in North Carolina under EIA identifier 8571. It reports service to approximately 43,822 customer accounts and generated about $0.12 billion in annual electric revenue, with a service footprint spanning 5 ZIP codes. Municipal ownership means a local board or city council typically oversees this utility, and it is exempt from federal income tax.
In 2023, the average Town of High Point customer experienced 123.0 minutes of power interruptions, a metric called SAIDI (System Average Interruption Duration Index). That is comfortably under the 120–180 minute national benchmark range, a sign of solid grid resilience and quick outage response. Over the same period, SAIFI (outage events per customer) was 1.10, putting the typical customer at roughly 1 distinct interruption that year. Once major event days (hurricanes, ice storms) are excluded, SAIDI comes down to 65.8 minutes, and the spread against the headline 123.0 indicates how much weather, versus routine infrastructure, drove the outage total.
The EIA dataset includes 4 years of continuous reporting (2020–2023) for Town of High Point, which lets you see whether reliability is trending up or down rather than judging from a single snapshot. SAIDI dropped from 207.0 to 123.0 minutes across that span, a direction regulators and prospective customers tend to watch closely.
Based on this utility's own EIA Form 861 reliability record -- baseline (major-event- excluded) outage duration, total outage duration, and outage frequency -- each benchmarked against every reporting utility nationwide. Not a measure of electricity rates or customer service, which this portal does not track.
123 min/year per customer
Annual minutes without electric service (2023)
SAIDI by year (2020-2023)
Minutes per customer-year · EIA Form 861
Year-by-year SAIDI for Town of High Point from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.
Town of High Point SAIDI trend
Town of High Point vs the nationwide SAIDI distribution
Where this utility's headline SAIDI sits among every EIA Form 861 utility with a reported figure
123 Lower than most fewer outage minutes than 60% of 911 utilities
Utilities nationwide, banded by latest reported SAIDI (minutes)
Each bar is a band; taller bars hold more utilities. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source U.S. EIA Form 861 reliability filings · August 2026
Price vs. reliability
Where Town of High Point sits on price vs. reliability
Among the 781 U.S. utilities large enough to report both revenue per customer and a recent outage record, Town of High Point charges more per customer than 65% of them, and is more reliable (lower SAIDI) than 63% of them, placing it in the quadrant where it pays more and is more reliable. Revenue per customer and outage minutes are independent figures: paying more does not guarantee fewer outages.
Revenue per customer: $2,803/year · Latest SAIDI: 123.0 minutes/year.
SAIDI 2023 breakdown: 123.0 minutes
Reliability Trend (2020–2023)
| Year | SAIDI (min) | SAIDI nMED | SAIFI | Customers |
|---|---|---|---|---|
| 2020 | 207.0 | 144.7 | 2.195 | 41,905 |
| 2021 | 296.5 | 100.2 | 1.894 | 42,720 |
| 2022 | 326.3 | 182.2 | 2.895 | 43,097 |
| 2023 | 123.0 | 65.8 | 1.101 | 43,473 |
SAIDI nMED = SAIDI without major event days. Source: EIA Form 861.
Service Area
Town of High Point serves 5 ZIP codes in North Carolina.
Frequently Asked Questions
How reliable is Town of High Point?
Town of High Point had a SAIDI of 123.0 minutes in 2023. Leaving aside major weather events, that figure comes in under the national average, pointing to above-average reliability.
What type of utility is Town of High Point?
Town of High Point is classified as a Municipal serving North Carolina.
How many customers does Town of High Point serve?
Town of High Point serves approximately 43,822 customers in North Carolina.
How has Town of High Point's reliability changed over time?
Town of High Point has 4 years of reliability data (2020-2023). SAIDI has remained relatively stable over this period. Review the trend table above for year-by-year detail.
Utility Profile
- Type
- Municipal
- State
- North Carolina
- Customers
- 43,822
- Annual Revenue
- $0.12B
- EIA ID
- 8571
Explore
Utilities with similar EIA profiles
Two cross-state peer sets for Town of High Point. Same-state SAIDI neighbors stay in Read-with below; these neighborhoods are nearest other-state utilities with at least 10,000 reported customers.
Similar customer count
Nearest utilities by Form 861 customers (44K here), outside North Carolina.
Similar chronic SAIDI
Nearest utilities by latest SAIDI minutes (123.0 here), outside North Carolina, excluding the customer-peer set.
Source: U.S. Energy Information Administration Form 861 annual electric power industry survey · ZIP service territory: OpenEI. Disclaimer: informational only, not professional advice. See full disclaimer · methodology.