Town of High Point

What This Utility Data Tells You

Town of High Point is a municipally-owned utility operating in North Carolina under EIA identifier 8571. It reports service to approximately 43,822 customer accounts and generated about $0.12 billion in annual electric revenue, with a service footprint spanning 5 ZIP codes. Municipal ownership means a local board or city council typically oversees this utility, and it is exempt from federal income tax.

In 2023, the average Town of High Point customer experienced 123.0 minutes of power interruptions, a metric called SAIDI (System Average Interruption Duration Index). That is comfortably under the 120–180 minute national benchmark range, a sign of solid grid resilience and quick outage response. Over the same period, SAIFI (outage events per customer) was 1.10, putting the typical customer at roughly 1 distinct interruption that year. Once major event days (hurricanes, ice storms) are excluded, SAIDI comes down to 65.8 minutes, and the spread against the headline 123.0 indicates how much weather, versus routine infrastructure, drove the outage total.

The EIA dataset includes 4 years of continuous reporting (2020–2023) for Town of High Point, which lets you see whether reliability is trending up or down rather than judging from a single snapshot. SAIDI dropped from 207.0 to 123.0 minutes across that span, a direction regulators and prospective customers tend to watch closely.