IOU · Pennsylvania · EIA 3597

Citizens Electric Co - (PA)

IOU · Pennsylvania · 7,080 customers. According to the U.S. Energy Information Administration's EIA Form 861, reliability for 2023 shows SAIDI 42 minutes/customer.

Reliability verdict

Citizens Electric Co - (PA) shows above-average chronic reliability in 2023: 29 minutes SAIDI excluding major events across 7,080 customers.

42 min
SAIDI 2023
0.43
SAIFI 2023
29 min
SAIDI ex-MED
7,080
Customers

Chronic reliability judged on SAIDI excluding major event days when reported (IEEE 1366). Source: EIA Form 861 · August 2026.

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Signature read: short interruption minutes vs the 911 utility cohort (≤96 min tercile cut).

What short-outage Citizens Electric Co - (PA) filings show

Citizens Electric Co - (PA) is an investor-owned utility operating in Pennsylvania under EIA identifier 3597. It reports service to approximately 7,080 customer accounts and generated about $0.02 billion in annual electric revenue, with a service footprint spanning 7 ZIP codes. As an investor-owned utility, it operates under state public utility commission oversight that reviews rate cases and reliability performance.

In 2023, the average Citizens Electric Co - (PA) customer experienced 42.4 minutes of power interruptions, the industry-standard SAIDI metric (System Average Interruption Duration Index). That keeps this utility below the typical 120–180 minute national benchmark, consistent with a well-hardened distribution system and fast restoration crews. SAIFI, the average number of outage events per customer, was 0.43 for the same period, so customers statistically faced roughly 0 distinct interruptions that year. Excluding major event days (hurricanes, ice storms), SAIDI drops to 29.0 minutes, the gap between that figure and the headline 42.4 reveals how much weather, not day-to-day infrastructure, drove outages.

The EIA dataset includes 4 years of continuous reporting (2020–2023) for Citizens Electric Co - (PA), which lets you see whether reliability is trending up or down rather than judging from a single snapshot. Over that window, SAIDI moved from 181.0 down to 42.4 minutes, a trend worth noting for anyone weighing capital investment outcomes.

A
Reliability Score
86/100
Citizens Electric Co - (PA) · 3 of 3 dimensions reported

Based on this utility's own EIA Form 861 reliability record -- baseline (major-event- excluded) outage duration, total outage duration, and outage frequency -- each benchmarked against every reporting utility nationwide. Not a measure of electricity rates or customer service, which this portal does not track.

Baseline Reliability A 29.0 min/yr
SAIDI excluding major-event days — day-to-day grid performance
Total Outage Duration A 42.4 min/yr
SAIDI including storms and major events — the full-year experience
Outage Frequency A 0.43/yr
SAIFI — average number of interruptions per customer per year
SAIDI vs. national mean (341 min) 5.7%

42 minutes per customer per year

Citizens Electric Co - (PA) SAIDI

Minutes without power per year (2023)

42 SAIDI42 SAIDINat. avg 341341SAIDI42SAIDI

Excellent

SAIDI by year (2020-2023)

Minutes per customer-year · EIA Form 861

Year-by-year SAIDI for Citizens Electric Co - (PA) from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.

Source: U.S. EIA Form 861 As of August 2026

Citizens Electric Co - (PA) SAIDI trend

0 30 60 90 120 150 180 210 2020 2021 2022 2023 181 130.3 30.5 42.4
Year-by-year SAIDI from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.

Citizens Electric Co - (PA) vs the nationwide SAIDI distribution

Where this utility's headline SAIDI sits among every EIA Form 861 utility with a reported figure

42 Among the lowest fewer outage minutes than 86% of 911 utilities

Utilities nationwide, banded by latest reported SAIDI (minutes)

Each bar is a band; taller bars hold more utilities. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.

Source U.S. EIA Form 861 reliability filings · August 2026

SAIDI 2023 breakdown: 42.4 minutes

Reliability Trend (2020–2023)

Year SAIDI (min) SAIDI nMED SAIFI
2020 181.0 6.9 1.271
2021 130.3 25.6 1.620
2022 30.5 30.5 0.315
2023 42.4 29.0 0.435

SAIDI nMED = SAIDI without major event days. Source: EIA Form 861.

Service Area

Citizens Electric Co - (PA) serves 7 ZIP codes in Pennsylvania.

17837178441784717855178571788317889

Frequently Asked Questions

How reliable is Citizens Electric Co - (PA)?

Citizens Electric Co - (PA) had a SAIDI of 42.4 minutes in 2023. Excluding major storm impacts, this beats the national average, a sign of above-average reliability.

What type of utility is Citizens Electric Co - (PA)?

Citizens Electric Co - (PA) is classified as a IOU serving Pennsylvania.

How many customers does Citizens Electric Co - (PA) serve?

Citizens Electric Co - (PA) serves approximately 7,080 customers in Pennsylvania.

How has Citizens Electric Co - (PA)'s reliability changed over time?

Citizens Electric Co - (PA) has 4 years of reliability data (2020-2023). This utility's SAIDI has stayed fairly flat over the period. Review the trend table above for year-by-year detail.

Utility Profile

Type
IOU
State
Pennsylvania
Customers
7,080
Annual Revenue
$0.02B
EIA ID
3597

Source: U.S. Energy Information Administration Form 861 annual electric power industry survey · ZIP service territory: OpenEI. Disclaimer: informational only, not professional advice. See full disclaimer · methodology.