Municipal · Massachusetts · EIA 3477
City of Chicopee - (MA)
Municipal · Massachusetts · 26K customers. According to the U.S. Energy Information Administration's EIA Form 861, reliability for 2023 shows SAIDI 32 minutes/customer.
Reliability verdict
City of Chicopee - (MA) shows above-average chronic reliability in 2023: 32 minutes SAIDI across 26K customers.
- 32 min
- SAIDI 2023
- 0.68
- SAIFI 2023
- 26K
- Customers
Chronic reliability judged on SAIDI excluding major event days when reported (IEEE 1366). Source: EIA Form 861 · August 2026.
Signature read: short interruption minutes vs the 911 utility cohort (≤96 min tercile cut).
What short-outage City of Chicopee - (MA) filings show
City of Chicopee - (MA) is a municipally-owned utility operating in Massachusetts under EIA identifier 3477. It reports service to approximately 26,438 customer accounts and generated about $0.07 billion in annual electric revenue, with a service footprint spanning 13 ZIP codes. As a municipal utility, it is typically governed by a local board or city council and is exempt from federal income tax.
In 2023, the average City of Chicopee - (MA) customer experienced 31.5 minutes of power interruptions, a metric called SAIDI (System Average Interruption Duration Index). That is comfortably under the 120–180 minute national benchmark range, a sign of solid grid resilience and quick outage response. SAIFI, the average number of outage events per customer, was 0.68 for the same period, so customers statistically faced roughly 1 distinct interruption that year.
City of Chicopee - (MA) has 4 years of continuous EIA reporting on file (2020–2023), enough to read a real trend rather than a single-year snapshot. Over that window, SAIDI moved from 226.2 down to 31.5 minutes, a trend worth noting for anyone weighing capital investment outcomes. Note: this figure is unusually low compared to typical U.S. utility performance and may reflect an incomplete EIA filing for this year rather than a genuine reliability improvement -- treat with caution and cross-check against City of Chicopee - (MA)'s other reported years.
Based on this utility's own EIA Form 861 reliability record -- baseline (major-event- excluded) outage duration, total outage duration, and outage frequency -- each benchmarked against every reporting utility nationwide. Not a measure of electricity rates or customer service, which this portal does not track.
32 min/year per customer
Minutes without power per year (2023)
SAIDI by year (2020-2023)
Minutes per customer-year · EIA Form 861
Year-by-year SAIDI for City of Chicopee - (MA) from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.
City of Chicopee - (MA) SAIDI trend
City of Chicopee - (MA) vs the nationwide SAIDI distribution
Where this utility's headline SAIDI sits among every EIA Form 861 utility with a reported figure
32 Among the lowest fewer outage minutes than 90% of 911 utilities
Utilities nationwide, banded by latest reported SAIDI (minutes)
Each bar is a band; taller bars hold more utilities. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source U.S. EIA Form 861 reliability filings · August 2026
Price vs. reliability
Where City of Chicopee - (MA) sits on price vs. reliability
Among the 781 U.S. utilities large enough to report both revenue per customer and a recent outage record, City of Chicopee - (MA) charges more per customer than 57% of them, and is more reliable (lower SAIDI) than 93% of them, placing it in the quadrant where it pays more and is more reliable. Revenue per customer and outage minutes are independent figures: paying more does not guarantee fewer outages.
Revenue per customer: $2,653/year · Latest SAIDI: 31.5 minutes/year.
Reliability Trend (2020–2023)
| Year | SAIDI (min) | SAIFI | Customers |
|---|---|---|---|
| 2020 | 226.2 | 0.381 | 25,982 |
| 2021 | 27.9 | 0.558 | 26,019 |
| 2022 | 12.9 | 0.257 | 26,019 |
| 2023 | 31.5 | 0.679 | 26,032 |
Service Area
City of Chicopee - (MA) serves 13 ZIP codes in Massachusetts.
Frequently Asked Questions
How reliable is City of Chicopee - (MA)?
City of Chicopee - (MA) had a SAIDI of 31.5 minutes in 2023. Excluding major storm impacts, this beats the national average, a sign of above-average reliability.
What type of utility is City of Chicopee - (MA)?
City of Chicopee - (MA) is classified as a Municipal serving Massachusetts.
How many customers does City of Chicopee - (MA) serve?
City of Chicopee - (MA) serves approximately 26,438 customers in Massachusetts.
How has City of Chicopee - (MA)'s reliability changed over time?
City of Chicopee - (MA) has 4 years of reliability data (2020-2023). SAIDI has remained relatively stable over this period. Review the trend table above for year-by-year detail.
Utility Profile
- Type
- Municipal
- State
- Massachusetts
- Customers
- 26,438
- Annual Revenue
- $0.07B
- EIA ID
- 3477
Explore
Utilities with similar EIA profiles
Two cross-state peer sets for City of Chicopee - (MA). Same-state SAIDI neighbors stay in Read-with below; these neighborhoods are nearest other-state utilities with at least 10,000 reported customers.
Similar customer count
Nearest utilities by Form 861 customers (26K here), outside Massachusetts.
Similar chronic SAIDI
Nearest utilities by latest SAIDI minutes (31.5 here), outside Massachusetts, excluding the customer-peer set.
Source: U.S. Energy Information Administration Form 861 annual electric power industry survey · ZIP service territory: OpenEI. Disclaimer: informational only, not professional advice. See full disclaimer · methodology.