City of Norwich - (CT)

What This Utility Data Tells You

City of Norwich - (CT) is a municipally-owned utility operating in Connecticut under EIA identifier 13831. It reports service to approximately 20,808 customer accounts and generated about $0.07 billion in annual electric revenue, with a service footprint spanning 10 ZIP codes. Being municipally owned, the utility answers to a local board or city council rather than a state commission, and carries a federal income tax exemption.

In 2023, the average City of Norwich - (CT) customer experienced 456.9 minutes of power interruptions, the industry-standard SAIDI metric (System Average Interruption Duration Index). Excluding major weather events from that total, that falls inside the typical 120–180 minute national benchmark, in line with what most U.S. distribution utilities report. SAIFI, the average number of outage events per customer, was 2.40 for the same period, so customers statistically faced roughly 2 distinct interruptions that year. Once major event days (hurricanes, ice storms) are excluded, SAIDI comes down to 153.2 minutes, and the spread against the headline 456.9 indicates how much weather, versus routine infrastructure, drove the outage total.

The EIA dataset includes 4 years of continuous reporting (2020–2023) for City of Norwich - (CT), which lets you see whether reliability is trending up or down rather than judging from a single snapshot. SAIDI has increased from 132.2 to 456.9 minutes, which may reflect either worsening weather exposure or delayed grid modernization.