IOU · Kansas · EIA 10000
Evergy Metro
IOU · Kansas · 306K customers. According to the U.S. Energy Information Administration's EIA Form 861, reliability for 2023 shows SAIDI 544 minutes/customer.
Reliability verdict
Evergy Metro shows above-average chronic reliability in 2023: 78 minutes SAIDI excluding major events (544 minutes including them) across 306K customers.
- 544 min
- SAIDI 2023
- 1.38
- SAIFI 2023
- 78 min
- SAIDI ex-MED
- 306K
- Customers
Chronic reliability judged on SAIDI excluding major event days when reported (IEEE 1366). Source: EIA Form 861 · August 2026.
Signature read: long interruption minutes vs the 911 utility cohort (>258 min tercile cut).
What long-outage Evergy Metro filings show
Evergy Metro is an investor-owned utility operating in Kansas under EIA identifier 10000. It reports service to approximately 305,816 customer accounts and generated about $0.90 billion in annual electric revenue, with a service footprint spanning 238 ZIP codes. As an investor-owned utility, it operates under state public utility commission oversight that reviews rate cases and reliability performance.
In 2023, the average Evergy Metro customer experienced 543.9 minutes of power interruptions, a metric called SAIDI (System Average Interruption Duration Index). Excluding major weather events from that total, that places this utility well below the 120–180 minute national benchmark, signaling strong grid hardening and fast restoration practices. SAIFI, the average number of outage events per customer, was 1.38 for the same period, so customers statistically faced roughly 1 distinct interruption that year. Excluding major event days (hurricanes, ice storms), SAIDI drops to 78.1 minutes, the gap between that figure and the headline 543.9 reveals how much weather, not day-to-day infrastructure, drove outages.
The EIA dataset includes 4 years of continuous reporting (2020–2023) for Evergy Metro, which lets you see whether reliability is trending up or down rather than judging from a single snapshot. SAIDI has increased from 73.8 to 543.9 minutes, which may reflect either worsening weather exposure or delayed grid modernization.
Based on this utility's own EIA Form 861 reliability record -- baseline (major-event- excluded) outage duration, total outage duration, and outage frequency -- each benchmarked against every reporting utility nationwide. Not a measure of electricity rates or customer service, which this portal does not track.
544 minutes per customer per year
Annual minutes without electric service (2023)
SAIDI by year (2020-2023)
Minutes per customer-year · EIA Form 861
Year-by-year SAIDI for Evergy Metro from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.
Evergy Metro SAIDI trend
Evergy Metro vs the nationwide SAIDI distribution
Where this utility's headline SAIDI sits among every EIA Form 861 utility with a reported figure
544 Higher than most fewer outage minutes than 16% of 911 utilities
Utilities nationwide, banded by latest reported SAIDI (minutes)
Each bar is a band; taller bars hold more utilities. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source U.S. EIA Form 861 reliability filings · August 2026
Price vs. reliability
Where Evergy Metro sits on price vs. reliability
Among the 781 U.S. utilities large enough to report both revenue per customer and a recent outage record, Evergy Metro charges more per customer than 71% of them, and is more reliable (lower SAIDI) than 18% of them, placing it in the quadrant where it pays more but is LESS reliable, a premium price without a reliability payoff. Revenue per customer and outage minutes are independent figures: paying more does not guarantee fewer outages.
Revenue per customer: $2,927/year · Latest SAIDI: 543.9 minutes/year.
SAIDI 2023 breakdown: 543.9 minutes
Reliability Trend (2020–2023)
| Year | SAIDI (min) | SAIDI nMED | SAIFI | Customers |
|---|---|---|---|---|
| 2020 | 73.8 | 54.2 | 0.674 | 264,275 |
| 2021 | 187.9 | 88.7 | 1.334 | 276,262 |
| 2022 | 118.5 | 84.9 | 0.976 | 278,794 |
| 2023 | 543.9 | 78.1 | 1.378 | 281,973 |
SAIDI nMED = SAIDI without major event days. Source: EIA Form 861.
Service Area
Evergy Metro serves 238 ZIP codes in Kansas.
Frequently Asked Questions
How reliable is Evergy Metro?
Evergy Metro had a SAIDI of 543.9 minutes in 2023 including major weather events, but 78.1 minutes excluding them (the IEEE-standard day-to-day reliability measure, the difference points to a major storm that year rather than an ongoing problem). Leaving aside major weather events, that figure comes in under the national average, pointing to above-average reliability.
What type of utility is Evergy Metro?
Evergy Metro is classified as a IOU serving Kansas.
How many customers does Evergy Metro serve?
Evergy Metro serves approximately 305,816 customers in Kansas.
How has Evergy Metro's reliability changed over time?
Evergy Metro has 4 years of reliability data (2020-2023). SAIDI has remained relatively stable over this period. Review the trend table above for year-by-year detail.
Utility Profile
- Type
- IOU
- State
- Kansas
- Customers
- 305,816
- Annual Revenue
- $0.90B
- EIA ID
- 10000
Explore
Utilities with similar EIA profiles
Two cross-state peer sets for Evergy Metro. Same-state SAIDI neighbors stay in Read-with below; these neighborhoods are nearest other-state utilities with at least 10,000 reported customers.
Similar customer count
Nearest utilities by Form 861 customers (306K here), outside Kansas.
Similar chronic SAIDI
Nearest utilities by latest SAIDI minutes (543.9 here), outside Kansas, excluding the customer-peer set.
Source: U.S. Energy Information Administration Form 861 annual electric power industry survey · ZIP service territory: OpenEI. Disclaimer: informational only, not professional advice. See full disclaimer · methodology.