IOU · Pennsylvania · EIA 19390
UGI Utilities, Inc
IOU · Pennsylvania · 61K customers. According to the U.S. Energy Information Administration's EIA Form 861, reliability for 2023 shows SAIDI 119 minutes/customer.
Reliability verdict
UGI Utilities, Inc shows above-average chronic reliability in 2023: 85 minutes SAIDI excluding major events across 61K customers.
- 119 min
- SAIDI 2023
- 0.83
- SAIFI 2023
- 85 min
- SAIDI ex-MED
- 61K
- Customers
Chronic reliability judged on SAIDI excluding major event days when reported (IEEE 1366). Source: EIA Form 861 · August 2026.
Signature read: mid-cohort SAIDI between the 96 and 258 minute tercile cuts.
What mid-pack UGI Utilities, Inc filings show
UGI Utilities, Inc is an investor-owned utility operating in Pennsylvania under EIA identifier 19390. It reports service to approximately 61,450 customer accounts and generated about $0.13 billion in annual electric revenue, with a service footprint spanning 31 ZIP codes. Because it is investor-owned, the state public utility commission oversees its rate cases and reliability performance rather than a local board.
In 2023, the average UGI Utilities, Inc customer experienced 119.0 minutes of power interruptions, a metric called SAIDI (System Average Interruption Duration Index). That is comfortably under the 120–180 minute national benchmark range, a sign of solid grid resilience and quick outage response. SAIFI, the average number of outage events per customer, was 0.83 for the same period, so customers statistically faced roughly 1 distinct interruption that year. Strip out major event days (hurricanes, ice storms) and SAIDI falls to 85.0 minutes; the difference from the headline 119.0 shows how much of the outage total came from weather rather than everyday grid issues.
With 4 consecutive years of EIA data (2020–2023), UGI Utilities, Inc's reliability record can be judged on trend rather than one isolated year. SAIDI climbed from 67.0 to 119.0 minutes over that window, a shift that can point to worsening weather exposure or delayed grid modernization.
Based on this utility's own EIA Form 861 reliability record -- baseline (major-event- excluded) outage duration, total outage duration, and outage frequency -- each benchmarked against every reporting utility nationwide. Not a measure of electricity rates or customer service, which this portal does not track.
119 outage minutes per customer annually
Annual minutes without electric service (2023)
SAIDI by year (2020-2023)
Minutes per customer-year · EIA Form 861
Year-by-year SAIDI for UGI Utilities, Inc from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.
UGI Utilities, Inc SAIDI trend
UGI Utilities, Inc vs the nationwide SAIDI distribution
Where this utility's headline SAIDI sits among every EIA Form 861 utility with a reported figure
119 Lower than most fewer outage minutes than 61% of 911 utilities
Utilities nationwide, banded by latest reported SAIDI (minutes)
Each bar is a band; taller bars hold more utilities. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source U.S. EIA Form 861 reliability filings · August 2026
Price vs. reliability
Where UGI Utilities, Inc sits on price vs. reliability
Among the 781 U.S. utilities large enough to report both revenue per customer and a recent outage record, UGI Utilities, Inc charges more per customer than 19% of them, and is more reliable (lower SAIDI) than 64% of them, placing it in the quadrant where it pays less while still being more reliable, the best-value quadrant. Revenue per customer and outage minutes are independent figures: paying more does not guarantee fewer outages.
Revenue per customer: $2,063/year · Latest SAIDI: 119.0 minutes/year.
SAIDI 2023 breakdown: 119.0 minutes
Reliability Trend (2020–2023)
| Year | SAIDI (min) | SAIDI nMED | SAIFI | Customers |
|---|---|---|---|---|
| 2020 | 67.0 | 67.0 | 0.580 | 62,118 |
| 2021 | 200.0 | 90.9 | 1.110 | 62,349 |
| 2022 | 135.0 | 111.0 | 0.870 | 62,506 |
| 2023 | 119.0 | 85.0 | 0.830 | 62,446 |
SAIDI nMED = SAIDI without major event days. Source: EIA Form 861.
Service Area
UGI Utilities, Inc serves 31 ZIP codes in Pennsylvania.
Frequently Asked Questions
How reliable is UGI Utilities, Inc?
UGI Utilities, Inc had a SAIDI of 119.0 minutes in 2023. Excluding major weather events, this is below the national average, indicating above-average reliability.
What type of utility is UGI Utilities, Inc?
UGI Utilities, Inc is classified as a IOU serving Pennsylvania.
How many customers does UGI Utilities, Inc serve?
UGI Utilities, Inc serves approximately 61,450 customers in Pennsylvania.
How has UGI Utilities, Inc's reliability changed over time?
UGI Utilities, Inc has 4 years of reliability data (2020-2023). SAIDI has remained relatively stable over this period. Review the trend table above for year-by-year detail.
Utility Profile
- Type
- IOU
- State
- Pennsylvania
- Customers
- 61,450
- Annual Revenue
- $0.13B
- EIA ID
- 19390
Explore
Utilities with similar EIA profiles
Two cross-state peer sets for UGI Utilities, Inc. Same-state SAIDI neighbors stay in Read-with below; these neighborhoods are nearest other-state utilities with at least 10,000 reported customers.
Similar customer count
Nearest utilities by Form 861 customers (61K here), outside Pennsylvania.
Similar chronic SAIDI
Nearest utilities by latest SAIDI minutes (119.0 here), outside Pennsylvania, excluding the customer-peer set.
Source: U.S. Energy Information Administration Form 861 annual electric power industry survey · ZIP service territory: OpenEI. Disclaimer: informational only, not professional advice. See full disclaimer · methodology.