IOU · North Carolina · EIA 3046
Duke Energy Progress - (NC)
IOU · North Carolina · 1.5M customers. According to the U.S. Energy Information Administration's EIA Form 861, reliability for 2023 shows SAIDI 241 minutes/customer.
Reliability verdict
Duke Energy Progress - (NC) shows near-benchmark chronic reliability in 2023: 146 minutes SAIDI excluding major events across 1.5M customers.
- 241 min
- SAIDI 2023
- 1.54
- SAIFI 2023
- 146 min
- SAIDI ex-MED
- 1.5M
- Customers
Chronic reliability judged on SAIDI excluding major event days when reported (IEEE 1366). Source: EIA Form 861 · August 2026.
Signature read: mid-cohort SAIDI between the 96 and 258 minute tercile cuts.
What mid-pack Duke Energy Progress - (NC) filings show
Duke Energy Progress - (NC) is an investor-owned utility operating in North Carolina under EIA identifier 3046. It reports service to approximately 1,541,868 customer accounts and generated about $4.16 billion in annual electric revenue, with a service footprint spanning 500 ZIP codes. Investor ownership puts this utility under the regulatory authority of the state public utility commission, which reviews its rate requests and reliability record.
In 2023, the average Duke Energy Progress - (NC) customer experienced 240.7 minutes of power interruptions, a measure known as SAIDI, or System Average Interruption Duration Index. That sits within the 120–180 minute national benchmark range, indicating performance typical of U.S. distribution utilities. The SAIFI figure, which tracks average outage events per customer, came in at 1.54 for the same period, meaning customers statistically saw about 2 distinct interruptions that year. Strip out major event days (hurricanes, ice storms) and SAIDI falls to 145.6 minutes; the difference from the headline 240.7 shows how much of the outage total came from weather rather than everyday grid issues.
The EIA dataset includes 4 years of continuous reporting (2020–2023) for Duke Energy Progress - (NC), which lets you see whether reliability is trending up or down rather than judging from a single snapshot. SAIDI has improved from 429.3 to 240.7 minutes over that window, a meaningful direction for prospective customers and regulators watching capital investment outcomes.
Based on this utility's own EIA Form 861 reliability record -- baseline (major-event- excluded) outage duration, total outage duration, and outage frequency -- each benchmarked against every reporting utility nationwide. Not a measure of electricity rates or customer service, which this portal does not track.
241 outage minutes per customer annually
Power-out minutes per year (2023)
SAIDI by year (2020-2023)
Minutes per customer-year · EIA Form 861
Year-by-year SAIDI for Duke Energy Progress - (NC) from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.
Duke Energy Progress - (NC) SAIDI trend
Duke Energy Progress - (NC) vs the nationwide SAIDI distribution
Where this utility's headline SAIDI sits among every EIA Form 861 utility with a reported figure
241 Around the middle fewer outage minutes than 36% of 911 utilities
Utilities nationwide, banded by latest reported SAIDI (minutes)
Each bar is a band; taller bars hold more utilities. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source U.S. EIA Form 861 reliability filings · August 2026
Price vs. reliability
Where Duke Energy Progress - (NC) sits on price vs. reliability
Among the 781 U.S. utilities large enough to report both revenue per customer and a recent outage record, Duke Energy Progress - (NC) charges more per customer than 60% of them, and is more reliable (lower SAIDI) than 39% of them, placing it in the quadrant where it pays more but is LESS reliable, a premium price without a reliability payoff. Revenue per customer and outage minutes are independent figures: paying more does not guarantee fewer outages.
Revenue per customer: $2,701/year · Latest SAIDI: 240.7 minutes/year.
SAIDI 2023 breakdown: 240.7 minutes
Reliability Trend (2020–2023)
| Year | SAIDI (min) | SAIDI nMED | SAIFI | Customers |
|---|---|---|---|---|
| 2020 | 429.3 | 147.3 | 1.970 | 1,447,257 |
| 2021 | 211.9 | 125.4 | 1.272 | 1,472,656 |
| 2022 | 689.5 | 142.2 | 2.294 | 1,497,086 |
| 2023 | 240.7 | 145.6 | 1.540 | 1,573,974 |
SAIDI nMED = SAIDI without major event days. Source: EIA Form 861.
Service Area
Duke Energy Progress - (NC) serves 500 ZIP codes in North Carolina.
Frequently Asked Questions
How reliable is Duke Energy Progress - (NC)?
Duke Energy Progress - (NC) had a SAIDI of 240.7 minutes in 2023. Excluding major storm impacts, this tracks roughly with the national average.
What type of utility is Duke Energy Progress - (NC)?
Duke Energy Progress - (NC) is classified as a IOU serving North Carolina.
How many customers does Duke Energy Progress - (NC) serve?
Duke Energy Progress - (NC) serves approximately 1,541,868 customers in North Carolina.
How has Duke Energy Progress - (NC)'s reliability changed over time?
Duke Energy Progress - (NC) has 4 years of reliability data (2020-2023). SAIDI has remained relatively stable over this period. Review the trend table above for year-by-year detail.
Utility Profile
- Type
- IOU
- State
- North Carolina
- Customers
- 1,541,868
- Annual Revenue
- $4.16B
- EIA ID
- 3046
Explore
Utilities with similar EIA profiles
Two cross-state peer sets for Duke Energy Progress - (NC). Same-state SAIDI neighbors stay in Read-with below; these neighborhoods are nearest other-state utilities with at least 10,000 reported customers.
Similar customer count
Nearest utilities by Form 861 customers (1.5M here), outside North Carolina.
Similar chronic SAIDI
Nearest utilities by latest SAIDI minutes (240.7 here), outside North Carolina, excluding the customer-peer set.
Source: U.S. Energy Information Administration Form 861 annual electric power industry survey · ZIP service territory: OpenEI. Disclaimer: informational only, not professional advice. See full disclaimer · methodology.