Entergy New Orleans, LLC

What This Utility Data Tells You

Entergy New Orleans, LLC is an investor-owned utility operating in Louisiana under EIA identifier 13478. It reports service to approximately 209,071 customer accounts and generated about $0.65 billion in annual electric revenue, with a service footprint spanning 70 ZIP codes. As an investor-owned utility, it operates under state public utility commission oversight that reviews rate cases and reliability performance.

In 2023, the average Entergy New Orleans, LLC customer experienced 141.5 minutes of power interruptions, the industry-standard SAIDI metric (System Average Interruption Duration Index). That sits within the 120–180 minute national benchmark range, indicating performance typical of U.S. distribution utilities. The SAIFI figure, which tracks average outage events per customer, came in at 1.27 for the same period, meaning customers statistically saw about 1 distinct interruption that year. Once major event days (hurricanes, ice storms) are excluded, SAIDI comes down to 141.5 minutes, and the spread against the headline 141.5 indicates how much weather, versus routine infrastructure, drove the outage total.

With 4 consecutive years of EIA data (2020–2023), Entergy New Orleans, LLC's reliability record can be judged on trend rather than one isolated year. SAIDI dropped from 2103.3 to 141.5 minutes across that span, a direction regulators and prospective customers tend to watch closely. Note: this figure is unusually low compared to typical U.S. utility performance and may reflect an incomplete EIA filing for this year rather than a genuine reliability improvement -- treat with caution and cross-check against Entergy New Orleans, LLC's other reported years.