IOU · Louisiana · EIA 13478
Entergy New Orleans, LLC
IOU · Louisiana · 209K customers. According to the U.S. Energy Information Administration's EIA Form 861, reliability for 2023 shows SAIDI 142 minutes/customer.
Reliability verdict
Entergy New Orleans, LLC shows near-benchmark chronic reliability in 2023: 142 minutes SAIDI excluding major events across 209K customers.
- 142 min
- SAIDI 2023
- 1.27
- SAIFI 2023
- 142 min
- SAIDI ex-MED
- 209K
- Customers
Chronic reliability judged on SAIDI excluding major event days when reported (IEEE 1366). Source: EIA Form 861 · August 2026.
Signature read: mid-cohort SAIDI between the 96 and 258 minute tercile cuts.
What mid-pack Entergy New Orleans, LLC filings show
Entergy New Orleans, LLC is an investor-owned utility operating in Louisiana under EIA identifier 13478. It reports service to approximately 209,071 customer accounts and generated about $0.65 billion in annual electric revenue, with a service footprint spanning 70 ZIP codes. As an investor-owned utility, it operates under state public utility commission oversight that reviews rate cases and reliability performance.
In 2023, the average Entergy New Orleans, LLC customer experienced 141.5 minutes of power interruptions, the industry-standard SAIDI metric (System Average Interruption Duration Index). That sits within the 120–180 minute national benchmark range, indicating performance typical of U.S. distribution utilities. The SAIFI figure, which tracks average outage events per customer, came in at 1.27 for the same period, meaning customers statistically saw about 1 distinct interruption that year. Once major event days (hurricanes, ice storms) are excluded, SAIDI comes down to 141.5 minutes, and the spread against the headline 141.5 indicates how much weather, versus routine infrastructure, drove the outage total.
With 4 consecutive years of EIA data (2020–2023), Entergy New Orleans, LLC's reliability record can be judged on trend rather than one isolated year. SAIDI dropped from 2103.3 to 141.5 minutes across that span, a direction regulators and prospective customers tend to watch closely. Note: this figure is unusually low compared to typical U.S. utility performance and may reflect an incomplete EIA filing for this year rather than a genuine reliability improvement -- treat with caution and cross-check against Entergy New Orleans, LLC's other reported years.
Based on this utility's own EIA Form 861 reliability record -- baseline (major-event- excluded) outage duration, total outage duration, and outage frequency -- each benchmarked against every reporting utility nationwide. Not a measure of electricity rates or customer service, which this portal does not track.
142 minutes per customer per year
Power-out minutes per year (2023)
SAIDI by year (2020-2023)
Minutes per customer-year · EIA Form 861
Year-by-year SAIDI for Entergy New Orleans, LLC from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.
Entergy New Orleans, LLC SAIDI trend
Entergy New Orleans, LLC vs the nationwide SAIDI distribution
Where this utility's headline SAIDI sits among every EIA Form 861 utility with a reported figure
142 Lower than most fewer outage minutes than 56% of 911 utilities
Utilities nationwide, banded by latest reported SAIDI (minutes)
Each bar is a band; taller bars hold more utilities. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source U.S. EIA Form 861 reliability filings · August 2026
Price vs. reliability
Where Entergy New Orleans, LLC sits on price vs. reliability
Among the 781 U.S. utilities large enough to report both revenue per customer and a recent outage record, Entergy New Orleans, LLC charges more per customer than 78% of them, and is more reliable (lower SAIDI) than 59% of them, placing it in the quadrant where it pays more and is more reliable. Revenue per customer and outage minutes are independent figures: paying more does not guarantee fewer outages.
Revenue per customer: $3,100/year · Latest SAIDI: 141.5 minutes/year.
SAIDI 2023 breakdown: 141.5 minutes
Reliability Trend (2020–2023)
| Year | SAIDI (min) | SAIDI nMED | SAIFI | Customers |
|---|---|---|---|---|
| 2020 | 2103.3 | 153.6 | 2.566 | 211,219 |
| 2021 | 7453.8 | 143.0 | 3.088 | 212,671 |
| 2022 | 190.2 | 173.2 | 1.469 | 212,183 |
| 2023 | 141.5 | 141.5 | 1.270 | 212,547 |
SAIDI nMED = SAIDI without major event days. Source: EIA Form 861.
Service Area
Entergy New Orleans, LLC serves 70 ZIP codes in Louisiana.
Frequently Asked Questions
How reliable is Entergy New Orleans, LLC?
Entergy New Orleans, LLC had a SAIDI of 141.5 minutes in 2023. Leaving aside major weather events, that figure sits close to the national average.
What type of utility is Entergy New Orleans, LLC?
Entergy New Orleans, LLC is classified as a IOU serving Louisiana.
How many customers does Entergy New Orleans, LLC serve?
Entergy New Orleans, LLC serves approximately 209,071 customers in Louisiana.
How has Entergy New Orleans, LLC's reliability changed over time?
Entergy New Orleans, LLC has 4 years of reliability data (2020-2023). SAIDI has held roughly steady across these years. Review the trend table above for year-by-year detail.
Utility Profile
- Type
- IOU
- State
- Louisiana
- Customers
- 209,071
- Annual Revenue
- $0.65B
- EIA ID
- 13478
Explore
Utilities with similar EIA profiles
Two cross-state peer sets for Entergy New Orleans, LLC. Same-state SAIDI neighbors stay in Read-with below; these neighborhoods are nearest other-state utilities with at least 10,000 reported customers.
Similar customer count
Nearest utilities by Form 861 customers (209K here), outside Louisiana.
Similar chronic SAIDI
Nearest utilities by latest SAIDI minutes (141.5 here), outside Louisiana, excluding the customer-peer set.
Source: U.S. Energy Information Administration Form 861 annual electric power industry survey · ZIP service territory: OpenEI. Disclaimer: informational only, not professional advice. See full disclaimer · methodology.