NineStar Connect

What This Utility Data Tells You

NineStar Connect is a member-owned electric cooperative operating in Indiana under EIA identifier 8000. It reports service to approximately 18,141 customer accounts and generated about $0.05 billion in annual electric revenue, with a service footprint spanning 17 ZIP codes. As a cooperative, its governance is accountable to its ratepayer-members rather than shareholders, which often shapes rate-setting and reinvestment priorities.

In 2023, the average NineStar Connect customer experienced 164.5 minutes of power interruptions, a measure known as SAIDI, or System Average Interruption Duration Index. That falls inside the typical 120–180 minute national benchmark, in line with what most U.S. distribution utilities report. SAIFI, the average number of outage events per customer, was 3.04 for the same period, so customers statistically faced roughly 3 distinct interruptions that year. Strip out major event days (hurricanes, ice storms) and SAIDI falls to 123.0 minutes; the difference from the headline 164.5 shows how much of the outage total came from weather rather than everyday grid issues.

NineStar Connect has 4 years of continuous EIA reporting on file (2020–2023), enough to read a real trend rather than a single-year snapshot. SAIDI dropped from 327.9 to 164.5 minutes across that span, a direction regulators and prospective customers tend to watch closely.