Cooperative · Indiana · EIA 8000
NineStar Connect
Cooperative · Indiana · 18K customers. According to the U.S. Energy Information Administration's EIA Form 861, reliability for 2023 shows SAIDI 165 minutes/customer.
Reliability verdict
NineStar Connect shows near-benchmark chronic reliability in 2023: 123 minutes SAIDI excluding major events across 18K customers.
- 165 min
- SAIDI 2023
- 3.04
- SAIFI 2023
- 123 min
- SAIDI ex-MED
- 18K
- Customers
Chronic reliability judged on SAIDI excluding major event days when reported (IEEE 1366). Source: EIA Form 861 · August 2026.
Signature read: mid-cohort SAIDI between the 96 and 258 minute tercile cuts.
What mid-pack NineStar Connect filings show
NineStar Connect is a member-owned electric cooperative operating in Indiana under EIA identifier 8000. It reports service to approximately 18,141 customer accounts and generated about $0.05 billion in annual electric revenue, with a service footprint spanning 17 ZIP codes. As a cooperative, its governance is accountable to its ratepayer-members rather than shareholders, which often shapes rate-setting and reinvestment priorities.
In 2023, the average NineStar Connect customer experienced 164.5 minutes of power interruptions, a measure known as SAIDI, or System Average Interruption Duration Index. That falls inside the typical 120–180 minute national benchmark, in line with what most U.S. distribution utilities report. SAIFI, the average number of outage events per customer, was 3.04 for the same period, so customers statistically faced roughly 3 distinct interruptions that year. Strip out major event days (hurricanes, ice storms) and SAIDI falls to 123.0 minutes; the difference from the headline 164.5 shows how much of the outage total came from weather rather than everyday grid issues.
NineStar Connect has 4 years of continuous EIA reporting on file (2020–2023), enough to read a real trend rather than a single-year snapshot. SAIDI dropped from 327.9 to 164.5 minutes across that span, a direction regulators and prospective customers tend to watch closely.
Based on this utility's own EIA Form 861 reliability record -- baseline (major-event- excluded) outage duration, total outage duration, and outage frequency -- each benchmarked against every reporting utility nationwide. Not a measure of electricity rates or customer service, which this portal does not track.
165 minutes per customer per year
Power-out minutes per year (2023)
SAIDI by year (2020-2023)
Minutes per customer-year · EIA Form 861
Year-by-year SAIDI for NineStar Connect from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.
NineStar Connect SAIDI trend
NineStar Connect vs the nationwide SAIDI distribution
Where this utility's headline SAIDI sits among every EIA Form 861 utility with a reported figure
165 Lower than most fewer outage minutes than 50% of 911 utilities
Utilities nationwide, banded by latest reported SAIDI (minutes)
Each bar is a band; taller bars hold more utilities. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source U.S. EIA Form 861 reliability filings · August 2026
Price vs. reliability
Where NineStar Connect sits on price vs. reliability
Among the 781 U.S. utilities large enough to report both revenue per customer and a recent outage record, NineStar Connect charges more per customer than 56% of them, and is more reliable (lower SAIDI) than 54% of them, placing it in the quadrant where it pays more and is more reliable. Revenue per customer and outage minutes are independent figures: paying more does not guarantee fewer outages.
Revenue per customer: $2,623/year · Latest SAIDI: 164.5 minutes/year.
SAIDI 2023 breakdown: 164.5 minutes
Reliability Trend (2020–2023)
| Year | SAIDI (min) | SAIDI nMED | SAIFI |
|---|---|---|---|
| 2020 | 327.9 | 101.6 | 3.310 |
| 2021 | 377.3 | 135.2 | 3.110 |
| 2022 | 61.4 | 50.4 | 1.077 |
| 2023 | 164.5 | 123.0 | 3.043 |
SAIDI nMED = SAIDI without major event days. Source: EIA Form 861.
Service Area
NineStar Connect serves 17 ZIP codes in Indiana.
Frequently Asked Questions
How reliable is NineStar Connect?
NineStar Connect had a SAIDI of 164.5 minutes in 2023. Excluding major weather events, this is near the national average.
What type of utility is NineStar Connect?
NineStar Connect is classified as a Cooperative serving Indiana.
How many customers does NineStar Connect serve?
NineStar Connect serves approximately 18,141 customers in Indiana.
How has NineStar Connect's reliability changed over time?
NineStar Connect has 4 years of reliability data (2020-2023). SAIDI has held roughly steady across these years. Review the trend table above for year-by-year detail.
Utility Profile
- Type
- Cooperative
- State
- Indiana
- Customers
- 18,141
- Annual Revenue
- $0.05B
- EIA ID
- 8000
Explore
Utilities with similar EIA profiles
Two cross-state peer sets for NineStar Connect. Same-state SAIDI neighbors stay in Read-with below; these neighborhoods are nearest other-state utilities with at least 10,000 reported customers.
Similar customer count
Nearest utilities by Form 861 customers (18K here), outside Indiana.
Similar chronic SAIDI
Nearest utilities by latest SAIDI minutes (164.5 here), outside Indiana, excluding the customer-peer set.
Source: U.S. Energy Information Administration Form 861 annual electric power industry survey · ZIP service territory: OpenEI. Disclaimer: informational only, not professional advice. See full disclaimer · methodology.