SAIDI
669 min per year
Average outage minutes (2023)
Public Service Co of NH is a investor-owned utility operating in New Hampshire under EIA identifier 15472. It reports service to approximately 376,359 customer accounts and generated about $0.85 billion in annual electric revenue, with a service footprint spanning 244 ZIP codes. As an investor-owned utility, it operates under state public utility commission oversight that reviews rate cases and reliability performance.
In 2023, the average Public Service Co of NH customer experienced 668.5 minutes of power interruptions — a metric called SAIDI (System Average Interruption Duration Index). That is substantially above the 120–180 minute national benchmark, indicating either storm-prone geography, aging infrastructure, or extended restoration windows. SAIFI — the average number of outage events per customer — was 1.50 for the same period, so customers statistically faced roughly 2 distinct interruptions that year. Excluding major event days (hurricanes, ice storms), SAIDI drops to 83.7 minutes — the gap between that figure and the headline 668.5 reveals how much weather, not day-to-day infrastructure, drove outages.
The EIA dataset includes 4 years of continuous reporting (2020–2023) for Public Service Co of NH, which lets you see whether reliability is trending up or down rather than judging from a single snapshot. SAIDI has increased from 464.3 to 668.5 minutes, which may reflect either worsening weather exposure or delayed grid modernization. All figures on this page come directly from EIA Form 861, the federal annual electric power industry survey, with service territory ZIPs sourced from OpenEI — you can cross-reference them with your own utility bill or use them when comparing providers before relocating.
SAIDI
669 min per year
Average outage minutes (2023)
SAIFI
1.50 interruptions/yr
Outage frequency (2023)
Customers
376,359
Served in New Hampshire
669 minutes per customer per year
Minutes without power per year (2023)
| Year | SAIDI (min) | SAIDI nMED | SAIFI | Customers |
|---|---|---|---|---|
| 2020 | 464.3 | 95.8 | 1.492 | 535,095 |
| 2021 | 182.7 | 96.8 | 1.066 | 539,189 |
| 2022 | 552.2 | 78.8 | 1.443 | 543,167 |
| 2023 | 668.5 | 83.7 | 1.504 | 546,919 |
SAIDI nMED = SAIDI without major event days. Source: EIA Form 861.
Public Service Co of NH serves 244 ZIP codes in New Hampshire.
Public Service Co of NH had a SAIDI of 668.5 minutes in 2023, meaning the average customer experienced about 669 minutes of outages that year. This is above the national average, indicating below-average reliability.
Public Service Co of NH is classified as a IOU serving New Hampshire. Investor-owned utilities (IOUs) are for-profit companies regulated by state public utility commissions.
SAIDI (System Average Interruption Duration Index) measures the average total minutes per year that a customer of Public Service Co of NH experiences power outages. A lower SAIDI indicates better reliability. The national average is roughly 120-180 minutes per year, so comparing Public Service Co of NH's SAIDI to that benchmark shows whether this utility is above or below average.
Public Service Co of NH serves approximately 376,359 customers in New Hampshire. Customer count can affect reliability metrics because larger utilities may face different infrastructure challenges compared to smaller ones.
Public Service Co of NH has 4 years of reliability data (2020-2023). SAIDI has remained relatively stable over this period. Review the trend table above for year-by-year detail.
SAIDI "without major event days" (SAIDI nMED) excludes outages caused by hurricanes, ice storms, and other catastrophic weather events. It better reflects day-to-day infrastructure reliability rather than vulnerability to extreme weather. Both standard SAIDI and SAIDI nMED are shown in the reliability trend table above.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the U.S. Energy Information Administration (EIA) Form 861. Consult a qualified professional before making decisions based on this data.
Read our methodology — how this data is sourced, computed, and verified.