IOU · Washington · EIA 15500
Puget Sound Energy Inc
IOU · Washington · 1.2M customers. According to the U.S. Energy Information Administration's EIA Form 861, reliability for 2023 shows SAIDI 203 minutes/customer.
Reliability verdict
Puget Sound Energy Inc shows near-benchmark chronic reliability in 2023: 167 minutes SAIDI excluding major events across 1.2M customers.
- 203 min
- SAIDI 2023
- 1.30
- SAIFI 2023
- 167 min
- SAIDI ex-MED
- 1.2M
- Customers
Chronic reliability judged on SAIDI excluding major event days when reported (IEEE 1366). Source: EIA Form 861 · August 2026.
Signature read: mid-cohort SAIDI between the 96 and 258 minute tercile cuts.
What mid-pack Puget Sound Energy Inc filings show
Puget Sound Energy Inc is an investor-owned utility operating in Washington under EIA identifier 15500. It reports service to approximately 1,223,116 customer accounts and generated about $2.73 billion in annual electric revenue, with a service footprint spanning 250 ZIP codes. As an investor-owned utility, it operates under state public utility commission oversight that reviews rate cases and reliability performance.
In 2023, the average Puget Sound Energy Inc customer experienced 203.0 minutes of power interruptions, a metric called SAIDI (System Average Interruption Duration Index). That lands within the usual 120–180 minute national benchmark band, roughly on par with typical U.S. distribution-utility performance. Over the same period, SAIFI (outage events per customer) was 1.30, putting the typical customer at roughly 1 distinct interruption that year. Once major event days (hurricanes, ice storms) are excluded, SAIDI comes down to 167.0 minutes, and the spread against the headline 203.0 indicates how much weather, versus routine infrastructure, drove the outage total.
Puget Sound Energy Inc has 4 years of continuous EIA reporting on file (2020–2023), enough to read a real trend rather than a single-year snapshot. SAIDI has improved from 414.0 to 203.0 minutes over that window, a meaningful direction for prospective customers and regulators watching capital investment outcomes.
Based on this utility's own EIA Form 861 reliability record -- baseline (major-event- excluded) outage duration, total outage duration, and outage frequency -- each benchmarked against every reporting utility nationwide. Not a measure of electricity rates or customer service, which this portal does not track.
203 outage minutes per customer annually
Minutes without power per year (2023)
SAIDI by year (2020-2023)
Minutes per customer-year · EIA Form 861
Year-by-year SAIDI for Puget Sound Energy Inc from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.
Puget Sound Energy Inc SAIDI trend
Puget Sound Energy Inc vs the nationwide SAIDI distribution
Where this utility's headline SAIDI sits among every EIA Form 861 utility with a reported figure
203 Around the middle fewer outage minutes than 42% of 911 utilities
Utilities nationwide, banded by latest reported SAIDI (minutes)
Each bar is a band; taller bars hold more utilities. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source U.S. EIA Form 861 reliability filings · August 2026
Price vs. reliability
Where Puget Sound Energy Inc sits on price vs. reliability
Among the 781 U.S. utilities large enough to report both revenue per customer and a recent outage record, Puget Sound Energy Inc charges more per customer than 31% of them, and is more reliable (lower SAIDI) than 46% of them, placing it in the quadrant where it pays less and is less reliable. Revenue per customer and outage minutes are independent figures: paying more does not guarantee fewer outages.
Revenue per customer: $2,232/year · Latest SAIDI: 203.0 minutes/year.
SAIDI 2023 breakdown: 203.0 minutes
Reliability Trend (2020–2023)
| Year | SAIDI (min) | SAIDI nMED | SAIFI | Customers |
|---|---|---|---|---|
| 2020 | 414.0 | 171.0 | 1.700 | 1,180,611 |
| 2021 | 849.0 | 207.0 | 2.270 | 1,192,766 |
| 2022 | 447.0 | 196.0 | 1.660 | 1,208,346 |
| 2023 | 203.0 | 167.0 | 1.300 | 1,222,236 |
SAIDI nMED = SAIDI without major event days. Source: EIA Form 861.
Service Area
Puget Sound Energy Inc serves 250 ZIP codes in Washington.
Frequently Asked Questions
How reliable is Puget Sound Energy Inc?
Puget Sound Energy Inc had a SAIDI of 203.0 minutes in 2023. Excluding major weather events, this is near the national average.
What type of utility is Puget Sound Energy Inc?
Puget Sound Energy Inc is classified as a IOU serving Washington.
How many customers does Puget Sound Energy Inc serve?
Puget Sound Energy Inc serves approximately 1,223,116 customers in Washington.
How has Puget Sound Energy Inc's reliability changed over time?
Puget Sound Energy Inc has 4 years of reliability data (2020-2023). SAIDI has held roughly steady across these years. Review the trend table above for year-by-year detail.
Utility Profile
- Type
- IOU
- State
- Washington
- Customers
- 1,223,116
- Annual Revenue
- $2.73B
- EIA ID
- 15500
Explore
Utilities with similar EIA profiles
Two cross-state peer sets for Puget Sound Energy Inc. Same-state SAIDI neighbors stay in Read-with below; these neighborhoods are nearest other-state utilities with at least 10,000 reported customers.
Similar customer count
Nearest utilities by Form 861 customers (1.2M here), outside Washington.
Similar chronic SAIDI
Nearest utilities by latest SAIDI minutes (203.0 here), outside Washington, excluding the customer-peer set.
Source: U.S. Energy Information Administration Form 861 annual electric power industry survey · ZIP service territory: OpenEI. Disclaimer: informational only, not professional advice. See full disclaimer · methodology.