IOU · California · EIA 14328
Pacific Gas & Electric Co.
IOU · California · 2.1M customers. According to the U.S. Energy Information Administration's EIA Form 861, reliability for 2023 shows SAIDI 712 minutes/customer.
Reliability verdict
Pacific Gas & Electric Co. shows near-benchmark chronic reliability in 2023: 256 minutes SAIDI excluding major events (712 minutes including them) across 2.1M customers.
- 712 min
- SAIDI 2023
- 2.22
- SAIFI 2023
- 256 min
- SAIDI ex-MED
- 2.1M
- Customers
Chronic reliability judged on SAIDI excluding major event days when reported (IEEE 1366). Source: EIA Form 861 · August 2026.
Signature read: long interruption minutes vs the 911 utility cohort (>258 min tercile cut).
What long-outage Pacific Gas & Electric Co. filings show
Pacific Gas & Electric Co. is an investor-owned utility operating in California under EIA identifier 14328. It reports service to approximately 2,121,553 customer accounts and generated about $8.59 billion in annual electric revenue, with a service footprint spanning 500 ZIP codes. Investor ownership puts this utility under the regulatory authority of the state public utility commission, which reviews its rate requests and reliability record.
In 2023, the average Pacific Gas & Electric Co. customer experienced 711.7 minutes of power interruptions, a measure known as SAIDI, or System Average Interruption Duration Index. Excluding major weather events from that total, that lands within the usual 120–180 minute national benchmark band, roughly on par with typical U.S. distribution-utility performance. SAIFI, the average number of outage events per customer, was 2.22 for the same period, so customers statistically faced roughly 2 distinct interruptions that year. Excluding major event days (hurricanes, ice storms), SAIDI drops to 255.9 minutes, the gap between that figure and the headline 711.7 reveals how much weather, not day-to-day infrastructure, drove outages.
The EIA dataset includes 4 years of continuous reporting (2020–2023) for Pacific Gas & Electric Co., which lets you see whether reliability is trending up or down rather than judging from a single snapshot. SAIDI climbed from 444.1 to 711.7 minutes over that window, a shift that can point to worsening weather exposure or delayed grid modernization.
Based on this utility's own EIA Form 861 reliability record -- baseline (major-event- excluded) outage duration, total outage duration, and outage frequency -- each benchmarked against every reporting utility nationwide. Not a measure of electricity rates or customer service, which this portal does not track.
712 outage minutes per customer annually
Minutes without power per year (2023)
SAIDI by year (2020-2023)
Minutes per customer-year · EIA Form 861
Year-by-year SAIDI for Pacific Gas & Electric Co. from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.
Pacific Gas & Electric Co. SAIDI trend
Pacific Gas & Electric Co. vs the nationwide SAIDI distribution
Where this utility's headline SAIDI sits among every EIA Form 861 utility with a reported figure
712 Higher than most fewer outage minutes than 11% of 911 utilities
Utilities nationwide, banded by latest reported SAIDI (minutes)
Each bar is a band; taller bars hold more utilities. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source U.S. EIA Form 861 reliability filings · August 2026
Price vs. reliability
Where Pacific Gas & Electric Co. sits on price vs. reliability
Among the 781 U.S. utilities large enough to report both revenue per customer and a recent outage record, Pacific Gas & Electric Co. charges more per customer than 94% of them, and is more reliable (lower SAIDI) than 13% of them, placing it in the quadrant where it pays more but is LESS reliable, a premium price without a reliability payoff. Revenue per customer and outage minutes are independent figures: paying more does not guarantee fewer outages.
Revenue per customer: $4,047/year · Latest SAIDI: 711.7 minutes/year.
SAIDI 2023 breakdown: 711.7 minutes
Reliability Trend (2020–2023)
| Year | SAIDI (min) | SAIDI nMED | SAIFI | Customers |
|---|---|---|---|---|
| 2020 | 444.1 | 137.0 | 1.343 | 5,631,670 |
| 2021 | 626.3 | 218.2 | 1.837 | 5,675,418 |
| 2022 | 326.4 | 255.8 | 1.778 | 5,713,342 |
| 2023 | 711.7 | 255.9 | 2.222 | 5,750,834 |
SAIDI nMED = SAIDI without major event days. Source: EIA Form 861.
Service Area
Pacific Gas & Electric Co. serves 500 ZIP codes in California.
Frequently Asked Questions
How reliable is Pacific Gas & Electric Co.?
Pacific Gas & Electric Co. had a SAIDI of 711.7 minutes in 2023 including major weather events, but 255.9 minutes excluding them (the IEEE-standard day-to-day reliability measure, the difference points to a major storm that year rather than an ongoing problem). Excluding major storm impacts, this tracks roughly with the national average.
What type of utility is Pacific Gas & Electric Co.?
Pacific Gas & Electric Co. is classified as a IOU serving California.
How many customers does Pacific Gas & Electric Co. serve?
Pacific Gas & Electric Co. serves approximately 2,121,553 customers in California.
How has Pacific Gas & Electric Co.'s reliability changed over time?
Pacific Gas & Electric Co. has 4 years of reliability data (2020-2023). SAIDI has held roughly steady across these years. Review the trend table above for year-by-year detail.
Utility Profile
- Type
- IOU
- State
- California
- Customers
- 2,121,553
- Annual Revenue
- $8.59B
- EIA ID
- 14328
Explore
Utilities with similar EIA profiles
Two cross-state peer sets for Pacific Gas & Electric Co.. Same-state SAIDI neighbors stay in Read-with below; these neighborhoods are nearest other-state utilities with at least 10,000 reported customers.
Similar customer count
Nearest utilities by Form 861 customers (2.1M here), outside California.
Similar chronic SAIDI
Nearest utilities by latest SAIDI minutes (711.7 here), outside California, excluding the customer-peer set.
Source: U.S. Energy Information Administration Form 861 annual electric power industry survey · ZIP service territory: OpenEI. Disclaimer: informational only, not professional advice. See full disclaimer · methodology.