IOU · Oregon · EIA 15248
Portland General Electric Co
IOU · Oregon · 928K customers. According to the U.S. Energy Information Administration's EIA Form 861, reliability for 2023 shows SAIDI 109 minutes/customer.
Reliability verdict
Portland General Electric Co shows near-benchmark chronic reliability in 2023: 109 minutes SAIDI excluding major events across 928K customers.
- 109 min
- SAIDI 2023
- 0.65
- SAIFI 2023
- 109 min
- SAIDI ex-MED
- 928K
- Customers
Chronic reliability judged on SAIDI excluding major event days when reported (IEEE 1366). Source: EIA Form 861 · August 2026.
Signature read: mid-cohort SAIDI between the 96 and 258 minute tercile cuts.
What mid-pack Portland General Electric Co filings show
Portland General Electric Co is an investor-owned utility operating in Oregon under EIA identifier 15248. It reports service to approximately 928,321 customer accounts and generated about $2.35 billion in annual electric revenue, with a service footprint spanning 151 ZIP codes. As an investor-owned utility, it operates under state public utility commission oversight that reviews rate cases and reliability performance.
In 2023, the average Portland General Electric Co customer experienced 109.0 minutes of power interruptions, a measure known as SAIDI, or System Average Interruption Duration Index. That lands within the usual 120–180 minute national benchmark band, roughly on par with typical U.S. distribution-utility performance. SAIFI, the average number of outage events per customer, was 0.65 for the same period, so customers statistically faced roughly 1 distinct interruption that year. Excluding major event days (hurricanes, ice storms), SAIDI drops to 109.0 minutes, the gap between that figure and the headline 109.0 reveals how much weather, not day-to-day infrastructure, drove outages.
With 4 consecutive years of EIA data (2020–2023), Portland General Electric Co's reliability record can be judged on trend rather than one isolated year. SAIDI dropped from 312.0 to 109.0 minutes across that span, a direction regulators and prospective customers tend to watch closely.
Based on this utility's own EIA Form 861 reliability record -- baseline (major-event- excluded) outage duration, total outage duration, and outage frequency -- each benchmarked against every reporting utility nationwide. Not a measure of electricity rates or customer service, which this portal does not track.
109 outage minutes per customer annually
Power-out minutes per year (2023)
SAIDI by year (2020-2023)
Minutes per customer-year · EIA Form 861
Year-by-year SAIDI for Portland General Electric Co from the same EIA filings as the table below. Lower is better; major-event years can spike the headline figure.
Portland General Electric Co SAIDI trend
Portland General Electric Co vs the nationwide SAIDI distribution
Where this utility's headline SAIDI sits among every EIA Form 861 utility with a reported figure
109 Lower than most fewer outage minutes than 63% of 911 utilities
Utilities nationwide, banded by latest reported SAIDI (minutes)
Each bar is a band; taller bars hold more utilities. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source U.S. EIA Form 861 reliability filings · August 2026
Price vs. reliability
Where Portland General Electric Co sits on price vs. reliability
Among the 781 U.S. utilities large enough to report both revenue per customer and a recent outage record, Portland General Electric Co charges more per customer than 50% of them, and is more reliable (lower SAIDI) than 67% of them, placing it in the quadrant where it pays more and is more reliable. Revenue per customer and outage minutes are independent figures: paying more does not guarantee fewer outages.
Revenue per customer: $2,536/year · Latest SAIDI: 109.0 minutes/year.
SAIDI 2023 breakdown: 109.0 minutes
Reliability Trend (2020–2023)
| Year | SAIDI (min) | SAIDI nMED | SAIFI | Customers |
|---|---|---|---|---|
| 2020 | 312.0 | 100.0 | 0.810 | 900,756 |
| 2021 | 2724.0 | 119.0 | 1.670 | 913,801 |
| 2022 | 349.0 | 117.0 | 1.110 | 926,001 |
| 2023 | 109.0 | 109.0 | 0.650 | 931,537 |
SAIDI nMED = SAIDI without major event days. Source: EIA Form 861.
Service Area
Portland General Electric Co serves 151 ZIP codes in Oregon.
Frequently Asked Questions
How reliable is Portland General Electric Co?
Portland General Electric Co had a SAIDI of 109.0 minutes in 2023. Excluding major weather events, this is near the national average.
What type of utility is Portland General Electric Co?
Portland General Electric Co is classified as a IOU serving Oregon.
How many customers does Portland General Electric Co serve?
Portland General Electric Co serves approximately 928,321 customers in Oregon.
How has Portland General Electric Co's reliability changed over time?
Portland General Electric Co has 4 years of reliability data (2020-2023). SAIDI has held roughly steady across these years. Review the trend table above for year-by-year detail.
Utility Profile
- Type
- IOU
- State
- Oregon
- Customers
- 928,321
- Annual Revenue
- $2.35B
- EIA ID
- 15248
Explore
Utilities with similar EIA profiles
Two cross-state peer sets for Portland General Electric Co. Same-state SAIDI neighbors stay in Read-with below; these neighborhoods are nearest other-state utilities with at least 10,000 reported customers.
Similar customer count
Nearest utilities by Form 861 customers (928K here), outside Oregon.
Similar chronic SAIDI
Nearest utilities by latest SAIDI minutes (109.0 here), outside Oregon, excluding the customer-peer set.
Source: U.S. Energy Information Administration Form 861 annual electric power industry survey · ZIP service territory: OpenEI. Disclaimer: informational only, not professional advice. See full disclaimer · methodology.